General speeds for the internet provided in our managed properties.
Virgin Business – up to 400mbps, with max 40mbps upload.
Non-Virgin services - up to 80mbps and 20mbps download
Glide Standard – up to 12Mbps. (where possible we have Virgin or fibre installed and only have standard internet where neither are available)
Advice if you are experiencing issues with your Wifi.
The first step you need to take is to work out if you have a Virgin, TSEG, Glide or an alternative service. You can find this on the router that you connect to. If you are in any doubt, please let us know.
If you have a Glide router – please call Glide Broadband Support Team
- 0333 123 0115
You will need to provide the following information:
- Property address
- Postcode
- The account is in the name of I G Property Services Limited
If you are with Virgin, a hard reset of the modem needs to be completed to start with please. Could you put a pin in the reset button on the back for a minimum of 30 seconds and then let it reboot. The 30 seconds is important. This can often solve any issues with the Virgin routers.
If not, please call Virgin Media Business Faults
- 08000 525761
You will need to provide the following information:
- Your Account Name – The Student Energy Group/ I G Property Services Limited
- Postcode of the property
- Your modem MAC address – CM MAC on rear of modem
If you have a TSEG, BT or any other router - issues should be reported to us please. Please let us know if we can pass your name and number over to the relevant broadband team for contact.
If you have further issues after speaking to either Glide or Virgin, please do not hesitate to let us know, and we will take further steps to sort this out for you. We appreciate your initial contact directly with them as you are with the router and they can do tests etc. whilst you are on the phone to them.
Things that can slow your internet speeds down:
- The day of the week and the time – demand usually increases on a weekend, 9am on a Monday morning and on an evening as more people are logging on – this is affected by your neighbours and the demand on the internet infrastructure as a whole.
- The number of devices you have connected.
- The type of demand that you have – streaming services, and zoom calls will demand more than sending emails.
- Booster boxes which need to be re-booted.
