General speeds for the internet provided in our managed properties.

Virgin Business – up to 400mbps, with max 40mbps upload.
Non-Virgin services - up to 80mbps and 20mbps download
Glide Standard – up to 12Mbps. (where possible we have Virgin or fibre installed and only have standard internet where neither are available)

Advice if you are experiencing issues with your Wifi.

The first step you need to take is to work out if you have a Virgin, TSEG, Glide or an alternative service. You can find this on the router that you connect to. If you are in any doubt, please let us know.

If you have a Glide router – please call Glide Broadband Support Team

You will need to provide the following information:

If you are with Virgin, a hard reset of the modem needs to be completed to start with please. Could you put a pin in the reset button on the back for a minimum of 30 seconds and then let it reboot. The 30 seconds is important. This can often solve any issues with the Virgin routers.

If not, please call Virgin Media Business Faults

You will need to provide the following information:

If you have a TSEG, BT or any other router - issues should be reported to us please. Please let us know if we can pass your name and number over to the relevant broadband team for contact.

If you have further issues after speaking to either Glide or Virgin, please do not hesitate to let us know, and we will take further steps to sort this out for you. We appreciate your initial contact directly with them as you are with the router and they can do tests etc. whilst you are on the phone to them.

Things that can slow your internet speeds down:

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